Last Update 27/06/2017
Home >> Union Coop Policies & Standards  >> Refund, Replace, Repair & Return Policy

Refund, Replace, Repair & Return Policy


Your satisfaction is guaranteed at all our Branches. If you are not satisfied with your purchase we will take back sold items with the below terms & conditions for either exchange or refund, as per your requirement:

No Return & Exchange shall be provided for the following:

  • Frozen or chilled or grilled or cooked items.
  • Bakery items.
  • Fruit & vegetables.
  • Underwear, under Garments & swimwear.
  • Books, magazines, newspapers, CD, DVD or any other copy able items.
  • Promotion items.
  • Personnel hygiene products like shaver, epilators, trimmers, clippers, massagers etc.
  • Open Package, Seal broken, Tampered or damaged items & Balance of partially used items.
  • Etisalat, Du vouchers and Salik Tag cards.
  • Purchase payment made by Government body (exchange only)

Terms & Condition:

  • Product must be returned to the Branch from where it was purchased, with Original Sales Invoice.
  • Product must be returned with original packaging & accessories in resale able condition.
  • Service, delivery and installation charges are non refundable once performed.
  • Special order items or cut cable / wire are non-refundable.
  • If the product is incomplete, damaged or scratched, it will not be returned, exchanged or refunded.
  • Return voucher will be issued only if the product is found defective within 24 hours for food products, 7 days for nonfood & 72 hours for other Electronics, Electrical, Home Appliances and Furniture items from the date of purchase and replacement or exchange may be given at the discretion of UNION COOP.
  • Payment made by the debit card or credit card, refund amount will be credited in the same account only within period of 7 working days.
  • No refund will be given for any payment made by way of gift voucher or exchange voucher.

Warranty Terms & Conditions:

  • Manufacturers warranty wherever applicable as per items, commences from the date of purchase mentioned on the sales invoice.
  • Primary responsibility for warranty service rests with the product brand owner / principal supplier and Union coop is a facilitator only.
  • Accessories, batteries and consumables are not covered under warranty.
  • Warranty becomes invalid if the product(s) has been opened or tampered by an unauthorized person or other service center.
  • Please retain sales invoice and warranty card to claim warranty.
  • Warranty is applicable within the limits of U.A.E only, unless specified otherwise.
  • Repaired items must to be collected within 30 days of delivery date.
  • Any claim after 30 days will not be entertained and UNION COOP has full authority to dispose these items.

Thank you for your cooperation and wishing you pleasant shopping experience.

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